The Quality Policy of FIL MAN MADE GROUP
Quality has always been a fundamental component of competitiveness for Fil Man Made and on this has it built its reputation and future. Fil Man Made, in recent years, has also received a further push through the partnerships established with high profile customers and suppliers towards the raising of quality standards for which increasing resources were dedicated to improving the quality of the product and service. The Management of Fil Man Made promotes the culture of continuous improvement through the commitment of all those who work in the company and for the company, involving everyone in achieving the objectives of Quality conceiving it as a business management tool that has its foundation in our Mission: a quality that gives strategic importance to product innovation, internal organization and enhancement of the people who cooperate in it with the aim of achieving and maintaining maximum competitiveness.
To achieve this goal Fil Man Made has defined the following Quality Policy:
We place the expectations and needs of our customers at the centre of our activities. Customer satisfaction and loyalty to our company are the main indicators of our success.
For Fil Man made, offering a product and a quality service, superior to that of its competitors are the keys to obtaining lasting and excellent corporate results to be recognized as the preferred partner in the entire textile chain.
Management and consistency in the objectives
We operate in a structured and systematic way, in harmony with the various departments with the commitment to create and maintain consistency between external and internal complexities over time.
We achieve excellent performance through the recognition of quality as a managerial guideline and the commitment of our management as well as all the collaborators.
Coherence in the process orientation and evaluation of the same ensure us a rapid achievement of the objectives through an optimal use of resources. Decisions are made based on facts and strategic directions.
Growth and staff participation
Each of us determines the quality and success of our services. Through active participation we promote qualified collaborators, able to work in full autonomy and responsibility. The Direction places a strong focus on the development of talents and the quality of the staff sustaining growth, avoiding stagnation and decline, through a predisposition and an attitude to organizational change.
Continuous learning, innovation and improvement
Through creativity and learning, the Collaborators continuously develop their skills. Our process of constant quality improvement is based both on the use of targeted methodologies and on the effective exchange of knowledge, creating interconnection (ability to create network and distributed information), sharing (ability to operate on the basis of common values) and reconfiguration (ability to co-evolve with the external environment).
The concrete and lasting partnership with our Suppliers and Customers ensures us reliable business relationships characterized by a constant mutuality of intent.
Health & Safety
Safeguarding the health and safety of workers is a primary value, a constant commitment and a constant part of our mission.
The implementation of these principles takes place through regular investment of resources, continuous improvement of the performance and reliability of the processes in compliance with the legislation laid down in the matter.
Responsibility towards the community
Environmental and social skills give rise to trust in the community.
The safeguarding of natural resources throughout the life cycle of our products and enactment of targeted Corporate Social Responsibility initiatives increase our credibility and trust.
Fil Man Made is committed to producing and marketing yarns having least environmental impact besides investing in the development of new technologies.
Fil Man Made has set itself the goal of developing the use of alternative energy sources to meet its energy needs.
Data, 10/01/2018 C E O
Dott. Andrea Parodi